Westinghouse Complaint

Westinghouse Complaint

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Westinghouse flat screen tv issue - Westinghouse 32" LED-LCD 1080P 60Hz HDTV


My mother was in an assisted living facility and I bought her a Westinghouse flat screen TV the day after Thanksgiving, to be given to her as a Christmas gift. So the TV wasn't even used until almost January. Immediately we started getting 'fuzzy' reception, which we assumed was the cable carrier. Numerous visits and calls with them were not able to identify the issue as their connection. Finally called in a television expert who said there was a connection INSIDE the TV that is very small and soldered in, that evidently had not been well attached, hence the fuzzy screen issue from the onset. He suggested we take it back to where we purchased it (KMart) They said it was over 30 days since the purchase so we had to go to Westinghouse. (and we HAD filled out the warranty card) Anyhow, after explaining the situation we were told that WE had to pack up the TV in the original box (which of course, was thrown out by the assisted living facility after the TV was mounted) and mail it at our expense to their repair factory. We were also advised if there was any sign of damage or marring, they would not replace the TV. The TV was purchased on sale for appx. $300.... the shipping for that size TV and weight in the packer's box was going to be almost $100, and we had NO guarantee that we would get a replacement after less than two months of use, and a record of calls with the cable company and the TV repair company? Really??? For an 80 year old person on SS? I then went online and found out there are NUMEROUS reports of the same kind of problem, and with very dissatisfied customers like us. I wanted to 'buy American' but I can tell you this, we will be replacing THIS television and NEVER buy even a small appliance from Westinghouse again!


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