Westinghouse Reviews and Complaints

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Westinghouse Reviews

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  • 1.5 year old TV broken already



    We actually bought a Westinghouse at Best Buy because it's a US company and, believe it or not, my grandfather was once an engineer for them, so it seemed like a good business to support. We should have read the reviews of their TVs first, because it seems like our problem is a pretty common one, and a 1 year warranty doesn't mean much when the TVs all break conveniently shortly after the warranty is up. Our 32 inch flat screen's picture started flickering on and off for about 2 weeks before just disappearing completely for long stretches of time. If you turn the TV off and... More...
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    kengh's Picture   kengh    0 Comments   Comments

  • Westinghouse LED TV 46 inch



    Brought a TV from Westinghouse and it stop working 4 months after I brought it (August 2012), so I sent them the television back and there customer service reps was not knowledge about when I should receive a repaired or new TV., Westinghouse is unfocused and very disorganized. I am still waiting for them to send me a refund. My husband continually been talking to the supervisor of their refund department and the supervisor has been lying about the dates they are going to send out the check, %u201Chis exact quotes to my husband was, %u201C the batch of checks that our checks are in keep... More...
    (Miscellaneous)
    Audrey1111's Picture   Audrey1111    0 Comments   Comments

  • Westinghouse Digital 46" LED TV broken



    I bought the TV in January 2012. Five months later the TV died so I returned the TV to the repair center. Contacted the repair center in October to see the status of repair was told that the 46" sets were on back order. So I was offered smaller TV(s). I declined and asked for a refund. Sent proof of purchase on October 25th was told that I should be receiving my refund check between December 14-28. Called on December 27th asked to speak to a supervisor and found out the customer rep I spoke didn't submit my proof of purchase until in December. I asked why was that, no... More...
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    Jonnieblaze's Picture   Jonnieblaze    0 Comments   Comments

  • Westinghouse bad business and products



    We bought a 46" Westinghouse LCD TV on Black Friday 2011 from Target. Back in October 2012 the TV stand cracked and the TV fell of the floor causing a crack in the frame of the TV. i called target and they would not give us a replacement because it was past 90 days, they said we need to contact the manufacturer .I sent in pictures to Westinghouse and they sent me an RMA and a FEDEX label to send the TV back to them for a replacement. It has been 3 months since i sent in the TV and i have not heard anything. I have made 3 phone calls and every time they say someone will call me back in... More...
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    clynnsackett's Picture   clynnsackett    0 Comments   Comments

  • Horrible all around!



    I bought my tv online through walmart, its a 47" and the price was too good to pass up. The tv worked great for the time i had it, and then one day, it just died. No power, no picture, no lights, nothing. The initial call i made went smooth, and had a case # given to me. Luckily the tv died exactly 1 year from the day i purchased it, so my warranty was still valid! After that it became a nightmare. Instead of offering to send me a replacement tv, i had to package the tv up and send it FEDEX to be repaired. If you haven't done this before, packaging a 47" tv is not easy at... More...
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    sammylo723's Picture   sammylo723    0 Comments   Comments

  • Broken Television



    I sent a television back to Westinghouse for warranty repair. Per Westinghouse, the tv should have been returned to me several weeks ago. Not only has it not been returned but any attempt to contact them has been futile, including on-line requests. So, in essence, they sold me a defective television and have ignored all requests for an update on repair. I have also gone back to the store from where I purchased it but they have told me is in now between me and Westinghouse. More...
    (Repair Services)
    DFitts's Picture   DFitts    0 Comments   Comments

  • Licensee performance



    Here are two reviews of the 3-outlet foot tapper sold by one of your licensees (NCC). One very good, but no comment on durability. The other, very bad with a very clear comment on durability 4.0 out of 5 stars Does what it should The foot tapper extension cord is a great little item. It has a light so you know if it is "on" or "off". This is helpful for me since it controls a lamp that sometimes gets turned off at the lamp switch instead of by the foot switch. Published 18 months ago by Gunther %u203A See more 5 star, 4 star reviews 1.0 out of 5 stars Crappy cord... More...
    (Miscellaneous)
    rlforbes's Picture   rlforbes    0 Comments   Comments

  • TV that failed



    in January 2012, I purchased a Westinghouse 46" HDTV. In July, 2012, the TV failed and would not turn on. I contacted Westinghouse warranty service. I was provided with a Fed Ex shipping label and told to send it back. The e-mail stated that it would take 7 to 10 business days to repair or make decision to replace the set and 3 to 5 days to ship it back to me. Since I hadn't saved the original box, I had to pay $85.00 to have it securely boxed up for shipping. On business day 18, I called technical support/warranty and was told that they would have to check with the repair... More...
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    Westinghousesucks's Picture   Westinghousesucks    5 Comments   Comments

  • Westinghouse- Buyer be ware



    We bought a Westinghouse LED 47" TV and thought we had gotten a great deal. 6 months later the picture went out so we contacted customer service/warranty department. We were told that the parts were not available and that our tv was on backorder. 30 days later I called back to find out that it was still on back order and that they had NO televisions to replace it with( No call back to notify me of this issue either). They advised us that they were willing to give us a full refund for our purchase as long as we provide them with the original sales receipt. I had to ship the tv back to... More...
    (Miscellaneous)
    ELKolb's Picture   ELKolb    3 Comments   Comments

  • bad customer service



    I bought a 46 inch westinghouse tv black Friday of 2011. When I assembled the tv, I found the original mount provided with the tv was assembled wrong, leaving my tv at an angle, making it very unstable, as it kept falling from my entertainment center. After bringing it back to the store, I was told I could not return it due to the condition it was now in (opened and fully assembled) and had to go the Westinghouse customer support route so they could send me a correctly assembled mount. I sent an initial email describing the condition of the mount, what I thought was wrong with it,... More...
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    beefyg18's Picture   beefyg18    0 Comments   Comments

  • Technical Support



    I bought a new Westinghouse TV, LD-425 Series. Worked fine for about a day and then the remote didn't work. I tried other remotes from the same model TV but this TV would not respond in any way. It couldn't turn the TV on or off and when you turned the TV on from the TV panel the remote just would not respond. What really frustrates me is you can't get any support from Westinghouse, it seems that they are hiding somewhere here on earth but you just can't get a hold of them. All you can get are other Internet site who what money to answer questions or solve your problem.... More...
    (Repair Services)
    112john's Picture   112john    2 Comments   Comments

  • BEWARE OF "WARRANTY"



    Bought the 32" TV from Costco a little over 1 year ago. After the Costco warranty expired, OF COURSE the thing completely stopped working. After calling Westinghouse to figure out what could be done, I learned that I needed to ship this giant TV all the way to TEXAS! (I am in MD - and was told I was responsible for all packing and shipping). After they determined my TV could not be fixed, they sent a new model - but continued to call and harass me for to send back the old tv - which I had already done a month prior. I have been in constant contact to see if I could get my $100 back for... More...
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    jesisweetie's Picture   jesisweetie    1 Comments   Comments

  • horibble customer service



    I have a 26" westinghouse lcd tv. its about 11months old. recently the tv just stopped working. it would turn on for a split second and shut off. afetr reading some of these reviews it doesnt seem like im the only person with this problem. i called westinghouse customer service and got nothing but attitude from all of the service representitives that i spoke with (which was proably about ten or so different people) i told them my issue with the tv and they were very unwilling to help me out because the tv was technically "out of manufactures warranty". when i realized i was... More...
    (Cable TV)
    shoule90's Picture   shoule90    1 Comments   Comments

  • LCD Monitor 2210LW



    My 22" LCD Monitor Model 2210LW went bad after only 10 months. I followed the very complicated process to send it back at my expense to the Westinghouse Service Center for repair or replacement. After several weeks I finally get back a monitor that is not only not the one I sent in (verified by checking serial number), but it is not working and has so many scratches on the screen that even if it did I would not want to use it. I sent them a monitor that I took excellent care of for the very short time we had it, and this is what I get back. I am out the shipping and insurance, the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    kaustin's Picture   kaustin    Read The Conversation   Read The Conversation

  • LCD Monitor Issues Unresolved



    My 22" LCD Monitor Model 2210LW went bad after only 10 months. I followed the very complicated process to send it back at my expense to the Westinghouse Service Center for repair or replacement. After several weeks I finally get back a monitor that is not only not the one I sent in (verified by checking serial number), but it is not working and has so many scratches on the screen that even if it did I would not want to use it. I sent them a monitor that I took excellent care of for the very short time we had it, and this is what I get back. I am out the shipping and insurance, the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    kaustin's Picture   kaustin    0 Comments   Comments

  • TV



    The apartment we rented gave us a 32". We have had the TV for 1 year and 2 months. The picture went out one day out of the blue. We had 2 cable people from COmcast look to make sure it wasn't the cable. It was definately, the TV. The apartment complex told us the warranty was up so they could not help. I have had many TV's over the years and none have went out in a year. It would cost as much to fix as buy a new one. We are both retired and cannot afford a new TV. Are there any options? The TV is a 32 inch flat screen. Please Respond asap. Thank you. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    jack696's Picture   jack696    Read The Conversation   Read The Conversation

  • Westinghouse LCD TV



    I purchased this TV and DVD player from a local retailer. The DVD player never worked and when I installed a DVD the screen displayed a message "disc not found" or the like. I was told by Westinghouse to bring it to a repair location where I left it for several weeks. The part needed for the DVD player came in but was not workable. So Westinghouse told me to ship the TV back to Westinghouse for repair/ analysis/ maybe a new TV. After several weeks, Westinghouse sent me a TV with DVD player which, when I hooked it up to cable (another TV had be working with this cable... More...
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    eb78's Picture   eb78    0 Comments   Comments

  • 32" TV



    My 86 year old Mother purchased a 32" TV, Model # SK32H240S, paying almost $700.00 One month after the warranty had expired there was sound and no picture. A reputable repair company in my area said it can not be repaired. I have been on hold for 30 minutes with their customer service, decided to search reviews on Westinghouse products.Now I know I will not get customer service. Will have to purchase another TV...like my 86 year Mother has the $ to buy a TV annually. NEVER BUY WESTINGHOUSE! More...
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    curly's Picture   curly    0 Comments   Comments

  • Westinghouse Refurb Nightmare



    I ordered a refurb Westinghouse 19” tv from eCost in February. When it showed up it had a problem. The tv would turn off by itself every minute or so. I called eCost and their policy is to have the customer send the tv to the manufacturer. So then I called Westinghouse. The emailed me a RMA number and I shipped the tv to them at my own expense. They said it usually only takes a week or two for repair or replacement. This is when the nightmare starts. I called Westinghouse a week after sending the tv to check the status as they told me to. There was no status update so they... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    stopthegears's Picture   stopthegears    3 Comments   Comments

  • Yet Another Complaint



    I purchased a 32 inch LCD tv in September of 08. By December, the picture was going out with little red dots all over. I called Customer Support and was told it was under warranty. They would send me A rma number and I could return it. Well they recieved it 5 weeks ago and suprise, I still do not have a tv. I have been told a number of different things. all lies from what I can tell at this point. It appears their "Customer Support" is an outsourced third party company. This is probably why they will not release Corporate phone numbers. If you look however, they can be... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Jeffmdavis's Picture   Jeffmdavis    2 Comments   Comments

  • DONT BUY Westinghouse



    After receiving the first TV I noticed the picture would flicker and I thought it may be because the cable wire was old. I changed the cable wire with no results to the TV. October 27, 2008 I called Westinghouse to have it fixed to find out that I have to pay to ship it back. It took one week to get a RMA number from Westinghouse so I could return the TV. After paying $52.50 to UPS to ship this TV to the shop, I was told that it can’t be fixed but they would test another one to see if it works and sent it. They told me that I would get an email for the tracking number but I... More...
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    gotdamifiknow's Picture   gotdamifiknow    2 Comments   Comments

  • Never again



    We purchased a Westinghouse Vituoso Refridgerator in 2004. It packed up in the first two weeks and needed replacing(alarm bells should have started then). 14 months later and another service call out totalling $330. Four years later and the thermostat has gone - $500 to replace and the rubber seal has gone on the freezer door. They can't replace the seal so the whole door needs replacing - another $200. Westinghouse will never be in our house again, or our friends and family. More...
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    Westingjoke's Picture   Westingjoke    0 Comments   Comments

  • Bad service



    Bought a 24" monitor and absolutely loved it until one day it would not turn on. 11 months into 12 month warranty so I shipped it to CA, my expense, about $70. I called weeks later and they "did not have it in theiur system." I had to prove it was delivered Oct 3rd. Good thing I had my tracking number. It is now 11/10 and I still don't have it back, but they say it is shipped. Couldn't get them to call me, or e-mail even after they acknowledged the monitor was received and not processed for many weeks. I always had to call them. When I first called, they... More...
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    Avi8tor4fn's Picture   Avi8tor4fn    1 Comments   Comments

  • Okay...what?



    I bought a refurbished westinghouse LCD television from a liquidator (I wasn't expecting much but figured it was the most cost effective alternative) in March of '08. The tv worked fine for all of 3 months before it started getting weird. The colour started going first, it would not show certain pixels of colour (for example, if there were an image that was supposed to have a lot of black in it, the black would actually show as blue because the red wouldn't show to offset and show black) I could handle that, then the verticle hold started going. at first it would just twitch... More...
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    nyokun's Picture   nyokun    0 Comments   Comments

  • Very Bad Customer Service



    I purchased a Westinghouse TV in December and the picture died in July. AFter several phone calls and attempts to fix, I was told I had to return it to CA. I also was told a replacement unit would be shipped out to me within 5 to 10 business days after they received my unit. It has now been a month and they can give me no answers when I will receive my "referbished" unit. I could get no further up the complaint chain than a supervisor of customer service who was no further help and refused to relase and contact information for a person of authority that I could complain to. I... More...
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    locofo's Picture   locofo    0 Comments   Comments

  • Can you spell J-U-N-K?



    I bought a Westinghouse L2610NW 26" 1080p LCD Monitor, new, a few days ago at Best Buy. I had never considered Westinghouse as a brand of monitor, and knew nothing at all about them. The reason I bought it was it was $379, as opposed to $549 for the comparable Samsung. I figured that all in all, the Samsung would probably be better in quality, but the display model looked great, and I could sure find a use for the $170 I would save over buying the Samsung. I took it home and hooked it up. It had a beautiful picture - for about 20 minutes - and then flickered a few times before... More...
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    Kenny23's Picture   Kenny23    0 Comments   Comments

  • NEVER AGAIN



    On 5/20/08 I purchased a Refurbished Westinghouse Model SK-26H520S from Buy.com. After being backordered for nearly a month, the television was delivered to my house on 6/19/08 in perfect cosmetic condition. Unfortunately, I realized the television was dead-on-arrival soon after plugging it in (a Blue-power LED would appear, but no picture would be displayed on the screen). Thinking I was simply down on my luck, I was forced to ship (at my own expense) the television back to the Westinghouse headquarters, in Santa Fe Springs, California, from my hometown of Ballston Spa, New York. After two... More...
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    yashimoto16's Picture   yashimoto16    0 Comments   Comments

  • Lousy!!



    You would think in this day and age companies would value their customers and try to retain them. I have a 7 month old TV from Westinghouse that the sound stopped over night. I have made dozens of calls to try and get a replacement because it is impossible for me to send it or take it anywhere. All I ask for is to have Westinghouse authorize my local store to exchange it for one that works. Why can't someone call me back? Never again Westinghouse! I am to the point of contacting the president of Westinghouse. Think it will do any good? More...
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    bacbrc's Picture   bacbrc    3 Comments   Comments

  • Service Isses and Shipping Costs



    I bought a 37 inch LCD TV/ monitor and yes it was refurbished but I have bought refebs before and never had a problem. This LCD is being used as a monitor for my computer. The first thing I noticed was a parallel set of lines running from top to bottom on the left hand side of the screen. I contacted WH and they said that I would be required to send the monitor back at my expense even though it was still under warranty. The cheapest shipping I found was $127 back to California. NOT HAPPY about that I can tell you. Any way I sucked it up and paid the shipping. It took 3 days to arrive... More...
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    WoodyM's Picture   WoodyM    1 Comments   Comments

  • Really, Really BAD Customer Service



    I purchased a Westinghouse LCM-19w4 in early Dec. 2007. I loved it until March when it quit working. I contacted Westinghouse by email through the Westinghouse Digital website using another computer. I got no response for well over a week. The response told me to contact customer support by telephone. So I did. Several times. I was ultimately told to return the monitor to them and I would be sent a replacement as soon as it was logged into the warehouse. Westinghouse provides many hoops to jump through. First you must receive an RMA number which takes several phone calls and at least... More...
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    vikigal's Picture   vikigal    5 Comments   Comments

  • Poor customer service



    This review concerns a LCD tv model #LTV-20V4 that was purchased from a third party business over the internet. Afetr having the TV for less than a month it would not turn on. I contacted the company that i purchased it from and was told that it was under factory warranty and Westinghouse would handle it. This is when the trouble began. I called Westinghouse and gave them the information,no problem i was told and I would receive a RMA number via e-mail within a few days, it never came. After repeated calls and about two weeks I finally received a Return authorization number.I sent the TV... More...
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    dhobs's Picture   dhobs    6 Comments   Comments

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Westinghouse Comments


crackerb says: (3 weeks ago)
 0
I was going to post how hard it is to get my westinghouse tv to keep correct time and date. After reading all these complaints I will not complain about dates and time but neither will I buy another Westinghouse TV. So sorry a company that used to be all made in America has stooped this low.



gmam680 says: (4 years ago)
 0
I bought a westinghouse lcm 22 inch monitor model lcm22w2 in on april 2, 2009 on june 10, 2009 it would not power up..called westinghouse digital repair, after a long wait got a BS answer regarding my unit, next day called back, faxed info requesting rma etc...then 2 days after this all started called 4 times on hold 10 minutes each then went to voice mail "this mail box is full" and disconnect. found blog on line about someone who worked for the original call center and westinghouse supposedly owes $250,000 new center set up may 21 and apparently we are all wall jobs...taking my monitor to local repair service to see if i can save it...DON'T BUY WESTINGHOUSE DIGITAL ANYTHING...product does not hold up and they do not honor their written warranty, they do not have local service centers in my entire state (KY) but they do in montana..sheep must be big westinghouse users.



Faithstudio says: (4 years ago)
 0
I brought a 27in LCD TV and had to send it back twice for the same issue. The picture color contrast goes out and now its been over a month and when i call Westinghouse the only answer i keep getting is don't have ans answer on you set yet don't know what the hold up is and they won't let me speak to a supervisor or higer. This is product has issues and the company needs to address thes issues and answer these complaints A.S.A.P



vikigal says: (5 years ago)
 0
I, too, jumped through hoops for Westinghouse customer service. I bought a similar product, a 19 in. monitor, that died within the warranty period. I received my RMA, gathered up the paperwork required, paid for shipping it back and received nothing. The monitor has been in Westinghouse posession for almost two months now and I can find out nothing.
I have never encountered any thing like what Westinghouse calls customer service in my long lifetime. They really do take it to another level.
Nothing will ever induce me to buy a westinghouse product ever again.




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